Privacy Policy
ICES Tech Hub Private Limited ("ICES Tech Hub", "we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through icestechhub.com and our services, how we use it, and the choices you have. It is designed to comply with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
- Information you provide: name, email address, phone number, company name, project details, and any content you share with us through contact forms, emails, calls or messages.
- Project information: files, images, logos, login details or content you share so we can deliver your project.
- Payment information: payment details are processed by our payment partners. We do not store full card or bank account numbers.
- Technical information: IP address, browser type, device information, pages visited and time spent on our website, collected through standard server logs and analytics tools.
2. How We Use Your Information
- To respond to enquiries and provide quotations.
- To deliver, maintain and support the services you have engaged us for.
- To process payments and send invoices.
- To improve our website, content and services.
- To send service updates and, where you have agreed, marketing communications. You can opt out at any time.
- To comply with legal obligations and protect our rights.
3. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, keep you logged in where applicable, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
4. Sharing of Information
We do not sell your personal information. We may share information only with:
- Service providers who help us operate our business, such as hosting, email, payment processing and analytics providers, under confidentiality obligations.
- Legal authorities, where required by law or to protect rights, property or safety.
- Business successors, in the event of a merger, acquisition or restructuring, subject to this policy.
5. Data Security
We use reasonable technical and organizational measures to protect your information, including secure hosting, access controls and encrypted connections (HTTPS). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, or as required by law, including for accounting and tax purposes. Project files may be deleted after a reasonable period following project closure, unless we agree otherwise in writing.
7. Your Rights
Subject to applicable law, you may request to access, correct, update or delete your personal information, withdraw consent for marketing communications, and raise a grievance about how your data is handled. To make a request, contact us using the details below. We will respond within a reasonable time.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information with them.
9. Children's Privacy
Our services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
11. Contact Us
ICES Tech Hub Private Limited
[Registered Address], Berhampur, Odisha, India
Email: support@icestechhub.com
Phone: +91 8658429066