Refund Policy
This Refund Policy applies to all services provided by ICES Tech Hub Private Limited ("ICES Tech Hub", "we", "us", "our"), including web development, mobile application development, custom software, graphic design, digital marketing and social media management. This policy should be read together with our Terms and Conditions.
1. When Does a Project Start?
A project is considered started when the advance payment is received and any work begins on it. This includes requirement analysis, planning, wireframes, design, development, content work, account or domain setup, or any other work carried out for the client, whichever happens first.
2. No Refund After Project Start
Once a project has started, no refund will be initiated at any cost. This applies to advance payments, milestone payments and any other amount paid for the project, regardless of whether the client later decides to cancel, pause, change requirements, or stop communicating.
3. Reasons for This Policy
Work on a project begins as soon as we allocate our team, time and resources. Because of this, the amounts paid are used to cover work already performed, planning and resource commitments. For this reason, refunds cannot be issued once work has started.
4. Client Cancellation
If the client wishes to stop a project after it has started, the client must notify us in writing. Payment for all work completed up to the date of notice remains non-refundable, and any balance for work in progress remains payable as per the Project Agreement.
5. Delays and Changes
Changes to scope, requirements or timelines requested after the project has started may result in additional charges and revised timelines. Such changes do not entitle the client to a refund.
6. Third-Party Costs
Domain names, hosting, SSL certificates, software licenses, plugins, stock assets, advertising budgets and similar third-party costs are non-refundable once purchased or committed, even before the project starts.
7. Payment Gateway Charges
Any bank or payment gateway charges applied to a payment are not refundable.
8. Disputes
If you have a concern about the quality of work, please contact us first at support@icestechhub.com. We will try to resolve issues through revisions and support as described in the Project Agreement. Any dispute will be handled under the governing law and jurisdiction stated in our Terms and Conditions.
9. Contact Us
ICES Tech Hub Private Limited
Email: support@icestechhub.com
Phone: +91 8658429066